RiverVoyages.com respects your privacy and is committed to protecting your personal data.
Any reference to "we", "us" or "RiverVoyages.com" means WTH (UK) Ltd (or where applicable, our group companies including all subsidiary brands in the WTH (UK) Ltd group) (registered company number 06532160) Our registered office address is at 110A & 112 - 114 Market Street | Chorley | Lancashire | PR7 2SL.
If you have any questions regarding how we use your information or you wish to exercise any of your rights in relation to your information (as set out in paragraph 9 below), please contact [email protected]
Our Site may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You may give us information about you when you do any of the following:
If you want to use any of these services, you may need to provide us with some additional personal information so that we can liaise with you in order to deal with your request. If you do choose to provide us with your personal information, we will collect that information for our own use and for the purposes described in this Policy.
What type of personal information do we collect?
When you provide personal details to us, we may collect the following personal information from you:
This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, individuals who you have indicated have agreed for you to provide their personal information e.g. holiday providers, government, tax or law enforcement agencies and other third parties. We may also collect personal information about you from your use of other Company or Group websites or services.
We use different methods to collect data from and about you including through:
Making a Cruise Holiday Enquiry
When you make an enquiry for a cruise holiday enquiry, we will need to collect your contact details (this may include your name, email address, telephone numbers). We will use these details to communicate cruise holiday options to you.
Our Cruise Concierge will use this information to provide the best cruise options available and get in touch usually via telephone, email, text message, social media and/or post. If you decide to use the call back option on our website, your details will be shared with the company who provide this service and allow a Cruise Concierge to get in touch with you. We also record any calls you make to us, or when we call you, to training and quality purposes.
If at any point you want us to stop communicating cruise holiday options to you, you can inform your Cruise Concierge and they will not contact you further.
Making a Cruise Holiday Booking
When making a cruise holiday booking through us, we will need to collect information in order to provide the holiday you ask us to book. As a cruise holiday retailer, this will require us to pass on information to the holiday provider to enable them to fulfil your holiday. The holiday providers we select are required to adhere to all current data protection regulations in protecting your privacy and the security of that data.
We will collect the following data to provide the holiday you ask us to book:
Some holiday providers may also require us to provide additional details, such as passenger passport information. They may also require travel insurance information relating to the holiday in question and next of kin contact to be used only in the event of an emergency.
Subject to your personal requirements, we may also need to collect and pass to the holiday provider information relating to your medical and dietary needs.
If you do not agree to us collecting this data, we will be unable to accept your booking.
Payment Partners: your information is shared to process payments for your holiday. Our payment partner uses internet standard encryption technology, Secure Socket Layer (SSL) which encodes your credit and debit card details before it is sent.
After you have booked
In order to provide a professional service to you and keep you informed about your booking, we will need to contact you by phone, by email or by letter. Typical reasons are to:
Subject to your consent, or under the basis of Legitimate Interests, where required under applicable laws we may use your data to
To evaluate any job application(s) you choose to submit to us and for the administration of the recruitment process following receipt of your application (where your application is successful);
We only share your information where we can do so in accordance with our legal data protection and privacy obligations. We share the information we collect with:
In providing services to you, we sometimes transfer your information to other countries. This is because the information may be processed in those other locations by the Holiday Provider. Where we transfer your information outside the U.K, we ensure that all data is treated with the same security measures regardless of location, and in accordance with our standards, policies, regulatory and legal obligations. In all cases where we transfer information across borders, we rely on acceptable and defined legal mechanisms to ensure that we protect data at all times.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, taxation or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You can request details of retention periods for specific aspects of your personal data by contacting us at [email protected]
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your rights are summarised below and we will adhere to these. However, we reserve the right not to comply with any requests we receive where we may lawfully do so, for example if we reasonably believe a request to be malicious or vexatious, technically very onerous, will involve disproportionate effort or could be to the detriment of the rights of others, or if we cannot satisfy ourselves as to your identity. In order to protect the person who is the subject of the access request, we will ask you to prove your identity before providing any information.
a) Asking us about your information You have the right to ask us whether we hold information about you and, if so, for us to give you certain details about that information and/or the information itself. This right is commonly known as a ‘subject access request’. If you would like to make a subject access request, you can do so by contacting us by email at [email protected]
b) Correcting inaccurate information If you consider that any of the information we collect on you may be inaccurate or incomplete, and you cannot correct such inaccuracy or omission yourself through your account with us, please contact us with your queries and/or with the updated information.
c) Erasing information You have the right to ask us to erase your information in the following circumstances:
d) Restricting processing You have the right to require us to restrict our use of your information where one of the following applies:
e) Right to object If we are using your information on the basis of public interest or our legitimate interests, you may object to this at any time by contacting us as set out below.
f) Withdrawal of consent If you have consented to us using your information (e.g. for marketing purposes), you have the right to alter your preferences or withdraw this consent by contacting us as set out below or by speaking to a cruise concierge or by clicking the unsubscribe link in any email communication. This will not affect the lawfulness of any use of your information that we make before you amend your preferences or withdraw your consent.
g) The right to lodge a complaint with a supervisory authority If we are unable to resolve your complaint to your satisfaction you also have the right to complain to a relevant supervisory authority which includes;
The Information Commissioners Office; Wycliffe House, Water Lane, Wilmslow, SK9 5AF or online at https://ico.org.uk/make-a-complaint/
You can contact us with any queries about how we use your information by contacting [email protected]
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